Privacy Policy
Last updated: July 2026
VidID respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, apply for our services, use our dashboard, communicate with us, or use any VidID service.
This Privacy Policy applies to VidID, our website, dashboard, content protection services, rights management services, and related communications.
Who We Are
VidID is operated by:
For the purposes of UK data protection law, VidID may act as a data controller for personal information we collect about users, applicants, clients, website visitors, business contacts, and rights holders.
In some cases, where we process information strictly on behalf of a client or rights holder, we may act as a processor. The exact role may depend on the service being provided.
Information We Collect
We may collect the following types of personal information:
Account and contact information:
- Name
- Email address
- Phone number
- Company name
- Job title
- Country or region
- Billing or payment contact details
- Communication history
Creator and channel information:
- YouTube channel URLs
- Social media profile links
- Website links
- Content ownership details
- Rights holder details
- Platform usernames
- Channel analytics or public performance data
- Content links submitted for review
- Whitelist information
- Licensing information
Content and rights information:
- Video links
- Audio links
- Image or media files
- Metadata
- Copyright ownership documents
- Contracts, authorisations, or proof of rights
- Claim, dispute, and monetisation information
- Reports connected to rights management services
Dashboard and technical information:
- Login details
- IP address
- Device information
- Browser type
- Operating system
- Pages viewed
- Dashboard activity
- Date and time of access
- Security logs
- Error logs
Payment and commercial information:
- Revenue reports
- Payment records
- Commission details
- Bank or payout information where required
- Invoice details
- Tax or accounting details where required
Marketing and communication information:
- Enquiries
- Support messages
- Email preferences
- Newsletter sign-ups
- Survey responses
- Feedback
- Campaign interaction data
We do not intentionally collect special category data unless it is provided by you and is necessary for a specific lawful purpose.
How We Collect Information
We collect information when you:
- Visit our website
- Submit a contact form
- Apply to join VidID
- Create or use an account
- Use our dashboard
- Send us emails or messages
- Submit content or ownership information
- Request support
- Sign a contract or onboarding form
- Subscribe to updates
- Interact with our ads, emails, or social media pages
- Use our services
We may also collect information from third-party platforms, rights management systems, analytics providers, payment providers, public websites, public social media profiles, and business partners where necessary to provide our services.
Why We Use Your Information
We use personal information to:
- Provide VidID services
- Review applications
- Verify ownership or authority
- Manage content protection and rights management
- Register eligible content into supported systems
- Detect copied, stolen, reused, or reuploaded content
- Manage claims, disputes, whitelisting, and reporting
- Provide dashboard access
- Communicate with users, clients, applicants, and partners
- Process payments and revenue reports
- Provide customer support
- Improve our website, dashboard, and services
- Prevent fraud, misuse, false claims, and security risks
- Comply with legal, tax, accounting, and regulatory obligations
- Send service updates and relevant business communications
- Market VidID services where legally permitted
Lawful Basis for Processing
We only use personal information where we have a lawful basis to do so.
Our lawful bases may include:
Contract: We process personal information where necessary to provide services, manage accounts, process payments, deliver reports, and communicate with clients.
Legitimate interests: We process information where necessary for our legitimate business interests, including content protection, rights management, fraud prevention, security, service improvement, business development, and responding to enquiries.
Legal obligation: We process information where necessary to comply with laws, tax requirements, accounting rules, legal claims, regulatory requests, or court orders.
Consent: We may rely on consent for certain optional marketing communications, cookies, or other activities where consent is required. You can withdraw consent at any time.
How We Share Information
We may share personal information with:
- Rights management platforms
- YouTube, Google, Meta, Facebook, Instagram, TikTok, or other supported platforms where required
- Payment providers
- Accounting and tax advisers
- Legal advisers
- Hosting providers
- Cloud storage providers
- Dashboard and software providers
- Analytics providers
- Email and communication providers
- Fraud prevention or security providers
- Business partners involved in providing VidID services
- Regulators, courts, law enforcement, or government authorities where legally required
We only share information where necessary for the purposes described in this Privacy Policy.
International Transfers
Some platforms, software providers, cloud providers, payment providers, or partners may process data outside the United Kingdom.
Where personal information is transferred internationally, we will take reasonable steps to ensure appropriate safeguards are in place, such as recognised transfer mechanisms, contractual protections, or adequacy arrangements where applicable.
How Long We Keep Information
We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
- The type of information
- The services provided
- Legal and accounting requirements
- Platform reporting cycles
- Copyright dispute periods
- Fraud prevention needs
- Contractual obligations
- Whether there is an active claim, dispute, investigation, or unpaid balance
In general:
- Enquiry data may be kept for up to 24 months.
- Client and contract records may be kept for up to 7 years for legal, tax, and accounting purposes.
- Payment and invoice records may be kept for up to 7 years.
- Dashboard logs may be kept for a reasonable security and operational period.
- Copyright, claim, and rights management records may be kept for as long as needed to evidence ownership, manage disputes, administer claims, or comply with platform requirements.
We may anonymise data so it can no longer identify you and use it for analytics, reporting, and service improvement.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Keep the website working
- Improve user experience
- Remember preferences
- Analyse website traffic
- Improve security
- Measure marketing performance
- Understand how visitors use our website
Some cookies are essential. Others, such as analytics, advertising, remarketing, or marketing cookies, may require consent depending on applicable law.
Where required, we will ask for your consent before placing non-essential cookies. You can manage cookies through your browser settings or any cookie consent tool available on our website.
Marketing Communications
We may send marketing emails, newsletters, updates, or service information where legally permitted.
You can unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us directly.
We may still send important service, account, legal, payment, or security communications even if you opt out of marketing.
Security
We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.
These measures may include access controls, secure systems, password protection, encryption where appropriate, monitoring, backups, and internal procedures.
No online system is completely secure, so we cannot guarantee absolute security.
Your Data Protection Rights
Depending on your location and applicable law, you may have the right to:
- Access the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information
- Ask us to restrict processing
- Object to certain processing
- Request data portability
- Withdraw consent where processing is based on consent
- Complain to a data protection authority
To exercise your rights, contact us at:
support@vidid.co
We may need to verify your identity before responding to your request.
Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the UK Information Commissioner's Office.
Third-Party Links
Our website, dashboard, emails, or reports may contain links to third-party websites, platforms, or services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites. You should read their privacy policies before providing information to them.
Children's Privacy
VidID is not intended for children under 13.
We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take reasonable steps to delete it.
If you are under 18, you should only use VidID with permission from a parent, guardian, company owner, or authorised representative.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will be posted on this page with the updated date. Continued use of our website or services after changes are published means you accept the updated Privacy Policy.
Contact Us
For questions about this Privacy Policy or your personal information, contact:
VidID